Return Policy – Shelf Hype
At Shelf Hype, we want you to be satisfied with your purchase. If you need to return an item, please review the guidelines below:
Return Period
You may request a return within 7 days of receiving your order. Unfortunately, we cannot accept returns after this period.
Condition of Items
To be eligible for a return, products must be returned exactly in the same condition as they were delivered. This means:
- Items must be unused, unworn, and unwashed
- All original packaging, tags, and accessories must be intact
- The item must show no signs of damage, wear, or alteration
Any item that does not meet these conditions may not be accepted for a return.
Return Process
To initiate a return:
- Contact us within 7 days of receiving your order.
- Provide your order details and reason for the return.
- Once approved, you will receive instructions on how to return your item.
Return Shipping
Customers are responsible for return shipping costs unless the item received was defective or incorrect.
Refunds
Once your return is received and inspected, we will notify you of the outcome. If approved, your refund will be processed to your original payment method. Please allow 5 business days for the refund to reflect, depending on your bank or payment provider.
Non-Returnable Items
We reserve the right to refuse returns that do not meet our policy requirements.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us immediately so we can resolve the issue as quickly as possible.
For any questions or assistance, please reach out to our support team.
Thank you for supporting Shelf Hype!